New Standards for Quality Communication in Organizations
How to Sustain a Constructive Communication as Difficult Conflicts Unfold?
It is well observed and documented that negative conflict has detrimental effects on relationships, health, quality of performance, motivation as well as efficiency and wellbeing in general. Despite this general recognition of the impact of conflict, we as a human race have neither developed a knowledge base nor culture to successfully manage conflict. The most common responses to conflict are ending communication and ignoring conflict or even violence, which in turn only makes conflict worse. On top of that, the common perception of the source of conflict is that it is the other person’s fault; that he or she is mean, crazy, egotistical, etc. Even less than knowledge of how to deal with conflict, have people developed the knowledge base and culture for communication wellness and standards for quality communication. There are many programs, books, training courses, etc., dealing with these issues, but neither organizations nor society in general have adopted the culture of communication wellness. This does not mean that human beings in general do not appreciate the experience of high-quality communication, but we do not have appropriate tools nor understanding of communication dynamics nor general awareness or standards of a high level of communication nor mechanisms for its reparation when it deteriorates. In spite of that there are many inspiring stories of successful relationships, companies and groups that manage conflicts well and that have high quality of communication most of the time.
From the book Communication Wellness
Check out a lovely review video by Thierry GARBY, mediator, trainer and author
Thierry GARBY about Quality Communication in Organizations – Communication Wellness
About the author
Marko Iršič is the founder of the Rakmo Institute, Master of Educational Studies, Coach, Mediator and Trainer of mediators. Author of books The Art of Conflict Management (2004 in Slovenian) and more recently Mediation (2010 in Slovenian). He obtained the license of Master Practitioner of Neuro Linguistic Programming and has a degree – Master of Educational Studies in Leuven in Belgium. He currently works as a trainer in communication, conflict management and mediation.