Be conscious to the problems in interpersonal communication and search for SOLUTIONS

Follow basic Conflict Resolution GUIDELINES

… And contribute to a more successful and constructive conflict resolution.

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This e-book is for you if:

In this e-book you will learn ...

WHAT IS AND WHAT IS NOT A CONFLICT

DIFFERENT RESPONSES TO A CONFLICT

WHY IT IS IMPORTATNT TO RESOLVE A CONFLICT

HOW TO ACT IN CASE OF A CONFLICT

HOW TO QUICKLY NOTICE AND REACT ON A CONFLICT

GUIDELINES FOR SUCCESSFUL CONFLICT RESOLUTION

HOW CHANGING BEHAVIOURAL PATTERNS WORKS

HOW TO EDUCATE CHILDREN ON CONFLICT MANAGEMENT

About Author

Marko Iršič

Marko Iršič

Marko Iršič is a Master of educational studies, lecturer, mediator and mediator trainer at the Center for mediation and conflict management - The Rakmo Institute, and one of the leading experts in mediation and conflict management in Slovenia.

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This e-book was published by The Rakmo Institute

The Rakmo Institute organizes seminars, trainings and workshops in the fields of communication, interpersonal relationships, conflict management and stress management for open and closed groups.

The RAKMO Institute
Institute for education, conflict management and mediation
Parmova 53
1000 Ljubljana
Email: info@mediacija.com
Web: www.rakmo.si
Tel.: 00386/1/436 41 17, 0386/64/112 577 or 00386/40/731 431

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